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Legal terms that protect your account and withdrawals

When you open an account with olx tot, your funds and personal data are governed by clear policies we've built around Indonesian payment flows and regional law.

Account access and closure termsDeposit and withdrawal verificationData protection and privacyPayment method terms

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Our legal posture and regional scope

olx tot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

olx tot operates where local law permits, and your account access depends on local law in your region. We require verification of identity and payment methods to comply with anti-fraud standards and to ensure withdrawals reach the correct account holder. All deposits via DANA, OVO, GoPay

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and QRIS are recorded in real time, and withdrawal requests are processed within the timeframes stated in your account settings. We retain transaction records, account history and identity documents for the period required by regulation. If you dispute a transaction or believe your account has been
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compromised, contact our support team immediately so we can investigate and, where warranted, reverse the transaction or restore access. Your agreement to these terms takes effect when you open your account; changes to policy are notified in advance through your account dashboard.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about legal and account matters

Team online

Live chat support

Available daily 08:00–00:00 Jakarta time. Use the chat window in your account or on the lobby page to ask about account terms, withdrawal status or data requests.

Email support

Send account verification questions, data access requests or disputes to [email protected]. Replies typically arrive within 24 hours on business days.

Account settings

Review your legal preferences, payment method registrations and communication settings directly in your olx tot account under Profile > Legal & Privacy.

HOW WE PROTECT YOU

Data security, cookies, and how we verify your identity

Identity verification

We verify your name, ID number and payment method when you first deposit to prevent fraud and comply with regional anti-money-laundering standards. Verification is one-time unless your account flags a security concern.

Deposit and withdrawal checks

Every deposit and withdrawal is recorded in your account ledger with timestamp and payment method. You can view this history anytime in Account > Transactions. Withdrawals are only approved to the registered payment account.

Cookies and tracking

We use cookies to recognise your login, store your language preference and track game sessions for your own records. You can disable non-essential cookies in your browser; login cookies cannot be disabled without affecting account access.

Data retention

Transaction records and identity documents are retained for seven years to meet regulatory obligations. After account closure, we retain only the minimum data needed for legal and tax compliance.

Request access or deletion

You can request a copy of all your personal data or ask for deletion of non-essential data by emailing [email protected] with your account ID. Requests are processed within 30 days where legally possible.

Security incidents

If we detect unauthorised activity on your account, we'll freeze your wallet immediately and contact you via email and SMS. You can restore access through a security verification in your account or by calling support.

Legal questions about your olx tot account

You can request account closure from Account > Settings > Close Account. Remaining balance will be withdrawn to your registered payment method within 2–5 business days. Closed accounts are archived for seven years; you can reopen within that window by contacting support.

Yes. If a deposit didn't arrive or a withdrawal was sent to the wrong account, contact support immediately with your transaction ID and payment method. We investigate and can reverse charges or re-route funds, typically within 48 hours on weekdays.

Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted payment gateways; we never store your payment credentials. Only the last four digits of your registered account are visible in your account history.

One account per person. If you register with the same ID number, email or payment method twice, both accounts will be flagged and funds may be frozen pending verification. Contact support immediately if this occurs.

No. Your personal data is shared only with payment processors to verify deposits and withdrawals, and with law enforcement where legally required. We do not sell your data to third parties or use it for marketing outside olx tot.

Transaction records are kept for seven years to meet regulatory requirements. You can download your full history anytime from Account > Transactions. Closed accounts retain transaction data for the same period.

Notify support immediately. We'll freeze your wallet and initiate a security verification. Change your password, enable two-factor authentication in Account > Security, and confirm your registered email and phone number.

Legal terms that protect your account and withdrawals

How to contact us about legal and account matters

Live chat support

Email support

Account settings

Data security, cookies, and how we verify your identity

Identity verification

Deposit and withdrawal checks

Cookies and tracking

Data retention

Request access or deletion

Security incidents

Legal questions about your olx tot account

01 What happens if I want to close my account?

02 Can I dispute a deposit or withdrawal charge?

03 How do you protect my payment information?

04 What is your policy on multiple accounts?

05 Do you sell or share my data?

06 How long do you keep my transaction history?

07 What if I suspect someone else accessed my account?

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