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How We Protect Your Privacy on olx tot

When you open an account with us, your personal information and payment details are protected by clear policies we follow every day.

Data encryption on all transactionsAccount verification before first withdrawalNo third-party sharing without your consent
Explore the Lobby Read FAQ
olx tot How We Protect Your Privacy on olx tot
REACH OUR TEAM

Contact Us About Your Privacy

Team online

Email Support

Send privacy questions to our data team at [email protected]. We respond within 24 hours on weekdays.

Live Chat

Open your account and use the chat widget in the lobby. Available 09:00–23:00 Jakarta time, seven days a week.

Account Settings

Visit your profile page under Security to review permissions, download your data history, or request account deletion.

SECURITY PRACTICES

How We Keep Your Information Safe

Encrypted Transfers

All payment information sent between your device and our servers uses SSL encryption. Your DANA, OVO, GoPay and QRIS credentials are never stored in plain text.

Cookie Use

We use cookies to remember your login session and prevent fraud. You can manage cookie preferences in your browser settings; some features may not work without them.

Account Verification

Before we process your first withdrawal, we confirm your identity using your phone number and email. This step protects both you and our payment partners.

Data Retention

We keep your account data for as long as your account is active. After you close your account, transaction records are retained for seven years as required by local financial law.

Access Requests

You can request a complete copy of your personal data in portable format. Email [email protected] with your account number and we'll prepare it within 14 days.

Change or Delete Data

Update your profile, email and phone number in Account Settings anytime. Request permanent deletion by contacting us; we'll process it within 30 days where local law permits.

Privacy Questions Answered

No. Your DANA, OVO, GoPay and QRIS details are shared only with our licensed payment processors to complete transactions. We never sell your data to advertisers or third-party marketers.

Your account becomes inactive but transaction records stay on file for seven years to comply with Indonesian financial regulations. You can request permanent deletion; we'll remove personal identifiers where possible within 30 days.

We retain all withdrawal records for seven years. You can view your full history anytime in the Transactions section of your account on desktop or mobile.

Yes. Email [email protected] with your account number and request a data export. We prepare a portable file and send it to your registered email within 14 days.

Always. Your username and password are transmitted using SSL encryption. We recommend using a strong, unique password and enabling two-factor verification in your Account Settings.

Yes, we use cookies to keep you logged in and detect fraud. You can manage or disable cookies in your browser, but some lobby features may not work properly without them.

If we discover unauthorized access to account data, we notify affected users via email and SMS within 48 hours. We work with payment partners and local authorities to investigate and remediate the issue immediately.

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