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Read Our Terms Before You Play

Our Terms & Conditions set out how your account works, what we expect from you and what you can expect from us.

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QUESTIONS ABOUT TERMS

How to Reach Us About Account Rights

Our support team is trained to walk you through every term that affects your account — from deposit holds to withdrawal timelines and account closure. We keep multiple channels open so you can reach us in the way that suits you best. Contact us whenever a term feels unclear or you need clarification on how a rule applies to your play.

Team online

Live Chat

Start a conversation right inside your account lobby. Our team responds in under two minutes during peak hours. They can explain specific clauses, verify your account status and help with disputes.

Email Support

Send detailed questions to our support inbox. Include your account reference and the specific term or section you're asking about. We reply within four hours on weekdays.

In-App Help

Open the Help menu in your account dashboard. Search for specific terms, access the full policy document and find links to contact support directly from the app.

YOUR PROTECTION INSIDE TERMS

How We Guard Your Account & Data

Our Terms & Conditions include specific promises about how we protect your information and account. We encrypt all login details and payment data with industry-standard protocols.

Data Encryption

All account credentials and payment details are encrypted end-to-end. We do not store unencrypted card numbers or banking passwords on our servers.

Account Security

Your account is protected by login verification and session timeouts. We monitor for unusual withdrawal patterns and flag requests that deviate from your profile.

Cookie & Tracking

We use cookies to recognise you between sessions and spot fraud attempts. Manage your cookie settings in Account > Privacy Settings. Third parties do not receive your play history.

Data Retention

Account data is kept for the duration of your active membership plus one year after closure. Transaction logs are retained per local regulatory requirements. You can request early deletion where law permits.

Dispute Escalation

If you believe a term has been misapplied to your account, submit a formal dispute through our support portal. We investigate within five business days and respond in writing.

Policy Updates

We notify you of any changes to these terms via email at least 14 days before they take effect. Continued play after the notice date means acceptance of the new terms.

Answers to Terms Questions You're Asking

Real questions come up when you're reviewing our terms. Here we address the ones we hear most often — about account eligibility, deposit holds, withdrawal speed, account closure and what happens if you think we've broken a rule. If your specific question isn't covered below, our support team is ready to explain any clause that affects your play.

You must be of legal age to play in your region where local law permits. You must provide true identity information and a verified payment method. If you already hold an account, creating a second one under any name violates our terms and may result in suspension.

First deposits are held for up to 24 hours while we verify your payment source against fraud databases. Subsequent deposits from the same verified method typically clear in under one minute. If your deposit is still pending after 24 hours, contact support with your transaction reference.

Withdrawals are verified within 4 hours of request. Once verified, funds return to your DANA, OVO, GoPay or QRIS account within 15 minutes. Bank transfers may take 1–2 business days depending on your bank. Weekend requests queue until Monday verification starts.

You can request account closure through Account > Settings > Close Account. Any remaining balance must be withdrawn first. Closed accounts cannot be reopened under the same email; a new registration is treated as a fresh account and requires new verification.

Yes. Submit a dispute through Help > Report Issue within 30 days of the event. Include your account reference, the game round ID or withdrawal ID, and a clear description. Our team reviews your account logs and responds within five business days with an explanation and any corrective action.

Contact our support team immediately with details of the breach. Our compliance officer reviews all complaints within 72 hours. If you remain unsatisfied, escalation paths depend on local law and will be explained in our response.

Your play data is private to you and our operations team. We do not sell your game history or betting patterns to third parties. Your data is disclosed only to legal authorities when required by court order or local regulation.

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